Terms & Conditions
1. Preliminary
These Terms and Conditions (“Terms”) constitute a legally binding agreement governing access to and use of the website www.NavsukhAataExpert.com
(“Website”) and any transactions consummated directly through the Website.
Products acquired through third-party marketplaces, including but not limited to Amazon, Flipkart, authorized dealers, distributors, or channel partners, shall be governed, insofar as the sale transaction is concerned, by the respective platform’s or seller’s contractual terms. Notwithstanding the foregoing, manufacturer warranty obligations shall subsist in accordance with Clause 7 herein.
By accessing, browsing, or transacting through this Website, the user acknowledges and agrees to be bound by these Terms.
2. Capacity to Contract
– By utilizing this Website, the user represents and warrants that:
– The user is at least eighteen (18) years of age;
– The user possesses the legal capacity to enter into binding contractual arrangements under applicable Indian law.
3. Intellectual Property Rights
All content embodied on the Website, including but not limited to text, graphics, trademarks, logos, product depictions, compilations, software elements, and proprietary designs, are the exclusive intellectual property of Navsukh Atta Expert.
Any unauthorized reproduction, dissemination, modification, commercial exploitation, or derivative usage thereof is strictly prohibited and may invite civil and/or criminal proceedings.
4. Nature of Product Listings and Order Acceptance
All product listings displayed on the Website shall constitute an invitation to offer and shall not be construed as a binding offer.
The placement of an order by a user constitutes an offer to purchase, which the Company reserves the right to accept or reject at its sole discretion, including but not limited to circumstances involving:
– Inadvertent pricing or typographical inaccuracies;
– Inventory constraints;
– Suspected fraudulent conduct;
– Violation of these Terms.
In the event of cancellation subsequent to receipt of payment, refund shall be effected in accordance with the applicable refund framework.
5. Transactions Executed Through Third-Party Platforms
For products procured via third-party marketplaces or independent sellers:
The contractual obligations pertaining to sale, cancellation, and refund shall be governed by the respective platform’s policies;
Manufacturer warranty obligations shall remain subject to Clause 7 herein.
Nothing contained in these Terms shall derogate from rights conferred upon consumers under applicable statutory enactments.
6. Delivery and Logistics
Delivery schedules communicated are indicative and contingent upon logistical and operational exigencies.
The Company shall not be liable for delay or non-performance occasioned by force majeure events, including but not limited to natural calamities, governmental directives, transportation impediments, or other circumstances beyond reasonable control.
Provision of inaccurate delivery particulars by the customer may attract additional logistical charges.
7. Manufacturer Warranty
7.1 Scope and Applicability
The Company extends a limited manufacturer warranty in respect of genuine Navsukh Atta Expert products, irrespective of purchase platform, subject to:
– Production of valid documentary proof of purchase;
– Preservation of intact and legible product serial identification;
– Compliance with stipulated warranty conditions.
Warranty coverage shall be confined strictly to manufacturing defects.
7.2 Warranty Registration Protocol
Customers are required to register their product within fifteen (15) days of purchase through the officially designated registration mechanism.
– Timely registration facilitates:
– Prioritized claim adjudication;
– Expedited service coordination;
– Eligibility for extended warranty programs, where applicable;
– Streamlined product authentication procedures.
In the absence of registration, the Company reserves the right to undertake enhanced verification measures prior to processing warranty claims. Non-registration shall not extinguish statutory warranty entitlements where valid proof of purchase is furnished.
7.3 Exclusions and Limitations
The limited warranty shall not extend to defects or damage attributable to:
– Accident, misuse, negligence, improper handling, or deviation from prescribed operating guidelines;
– Liquid ingress, foreign particle contamination, or irregular electrical supply;
– Fire, flood, lightning, pest infestation, or extraneous external causes;
– Normal wear and tear or cosmetic deterioration;
– Unauthorized installation, modification, alteration, dismantling, or repair;
– Utilization of non-approved components or accessories;
– Cosmetic impairment post-delivery;
– Routine maintenance, preventive servicing, cleaning, adjustments, calibration, and replacement of consumable, wearable, or serviceable components, including but not limited to grinding meshes (jaali), sieves, filters, rubber components, plastic components, wooden components, belts, gaskets, seals, brushes, and any other parts subject to normal wear, deterioration, or periodic replacement during ordinary use;
– Transit-related damage not reported within twenty-four (24) hours of delivery, subject to marketplace policy;
– Products bearing defaced, altered, or illegible serial numbers;
– External wiring or ancillary attachments not sanctioned by the Company;
– Customized or special-order products explicitly excluded at time of sale.
– Any physical damage, breakage, cracking, chipping, or deformation of the grinder shall not be covered under warranty.
The Company reserves the right to conduct inspection and technical verification prior to sanctioning any warranty claim.
7.4 Return of Defective Components
The Company reserves the right to require return, inspection, testing, or verification of any component for which warranty replacement or repair is sought.
Failure to provide the requested component for inspection may result in suspension, rejection, or closure of the warranty claim.
7.5 Repeated Failure Assessment
Where the same or substantially similar component is subject to repeated failure, the Company reserves the right to conduct additional technical evaluation, request supporting evidence, inspect associated components, or investigate operating conditions before approving further warranty claims.
Repeated failure of a component shall not, by itself, be deemed conclusive evidence of a manufacturing defect.
7.6 Warranty Remedy
The Company’s obligations under this limited warranty shall be restricted, at its sole option, to inspection, repair, replacement, provision of replacement components, technical assistance, or such other remedial measures as the Company deems appropriate under the circumstances.
No warranty claim shall entitle the Customer to a refund, compensation, product upgrade, or replacement of the entire product except where expressly determined by the Company or required under applicable law.
7.7 Customer Cooperation
The Customer shall provide reasonable cooperation in the diagnosis and resolution of service or warranty issues, including furnishing photographs, videos, operational details, supporting documentation, and access to the relevant product or component where reasonably required.
Failure to provide information reasonably necessary for technical assessment may delay, suspend, or prevent processing of the warranty claim.
8. Service Delivery Architecture
After-sales assistance shall primarily be rendered via:
* Telephonic support;
* Live video diagnostics;
* Remote troubleshooting.
On-site service may be extended in designated serviceable territories, subject to geographic feasibility, technician availability, operational constraints, and maintenance of a secure working environment.
In non-serviceable locations, customers may be required to dispatch the product or relevant component to an authorized service facility.
The Company shall determine the appropriate mode of service delivery based on technical, operational, logistical, and safety considerations.
8.1 Warranty Coverage and Service Method
The warranty constitutes a commitment to provide repair, replacement, or technical assistance for eligible warranty claims and shall not be construed as a guarantee of on-site service, home visits, technician deployment, or physical inspection at the customer’s premises.
The Company shall determine the appropriate method of diagnosis, troubleshooting, inspection, repair, replacement, and service delivery, including but not limited to telephonic support, video diagnostics, remote assistance, shipment of replacement components, or dispatch of the product to an authorized service facility.
A customer’s preference for a particular mode of service shall not obligate the Company to provide such mode where an alternative support method is reasonably available.
The inability to provide on-site service in a specific geographic location, or due to operational, logistical, safety, or resource constraints, shall not, by itself, constitute a breach of warranty, deficiency of service, or failure to honor warranty obligations.
8.2 Transportation, Travel, and Logistics Costs
The warranty covers eligible repair or replacement of covered components only and does not include transportation, courier charges, packaging costs, loading or unloading charges, travel expenses, accommodation expenses, site visit charges, or other logistics-related expenses.
Where inspection, collection, delivery, transportation, shipment, or on-site assistance is requested or required, the associated transportation, travel, and logistics costs shall be borne by the Customer unless otherwise expressly agreed by the Company in writing.
The Company may provide support through authorized personnel, third-party technicians, remote diagnostics, shipment of replacement components, or dispatch of the product/component to an authorized service facility, as deemed appropriate under the applicable service policy.
9. Professional Conduct and Operational Safety
The Company maintains a strict policy prohibiting abusive, threatening, or unsafe conduct toward its personnel.
– Where such conduct is reasonably apprehended:
– On-site services may be suspended or restructured;
– Service provision may be confined to digital or service-centre modalities.
Such regulatory measures shall not be construed as automatic abrogation of statutory warranty rights.
10. Limitation of Liability
The Company shall not be liable for injury, loss, or damage resulting from negligent operation, improper installation, misuse, unauthorized modification, or non-compliance with user instructions.
To the fullest extent permissible under law, the Company disclaims liability for indirect, incidental, punitive, or consequential damages.
Nothing herein shall exclude liability arising from proven manufacturing defects or any liability incapable of lawful exclusion.
11. Force Majeure
The Company shall not be held liable for failure or delay in performance attributable to causes beyond its reasonable control, including acts of God, governmental intervention, industrial disturbances, or transportation disruptions.
12. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of India.
All disputes arising out of or in connection with the use of this Website shall be subject to the jurisdiction of competent courts situated in Jaipur, Rajasthan.
Nothing in this clause shall prejudice rights available under applicable consumer protection statutes.
13. Grievance Redressal Mechanism
In accordance with applicable legal requirements, grievances may be addressed to:
Grievance Officer
Navsukh Atta Expert
32, Rukmani Enclave, Sarna Chaur, Naari Ka Bas, Ramkutiya, Kalwar Road – 302012, Jaipur, Rajasthan
Email: support@navsukhaataexpert.com
Phone: 8949299514
Complaints shall be acknowledged and processed within a reasonable timeframe.
14. Amendments
The Company reserves the right to amend, revise, or modify these Terms at its discretion. Revised Terms shall become effective upon publication on the Website.
Continued use of the Website shall constitute acceptance of the amended Terms.