1. Returns for Defective Products
Products purchased directly from Navsukh may be considered for return, inspection, repair or replacement where a manufacturing defect is established.
Any manufacturing defect must be reported to Navsukh and the return request must be initiated within 7 days of delivery. Returns after 7 days from the date of delivery will not be accepted under this defective-product return policy.
Warranty coverage is limited to manufacturing defects and is subject to verification by the Company.
The Company may require photographs, videos, product details, proof of purchase, serial number and other information necessary to assess the issue.
2. Transit Damage
Any transit-related damage must be reported to Navsukh within 24 hours of delivery.
Customers should provide appropriate photographs/videos and other supporting information when reporting transit damage.
Claims reported after 24 hours may not be covered, subject to applicable marketplace policies and applicable law.
3. Inspection and Verification
Navsukh reserves the right to inspect, test or technically verify the product or relevant component before approving a return, repair, replacement or warranty claim.
Where required, the customer may be asked to return the affected component or product to an authorised service facility for inspection.
Failure to provide the requested product/component or necessary information may delay or prevent processing of the claim.
4. Refunds
Where an order is cancelled after payment has been received, any applicable refund shall be processed in accordance with the applicable refund framework and the circumstances of the order.
A warranty claim does not automatically entitle the customer to a refund, compensation, product upgrade or replacement of the entire product. The appropriate remedy may include inspection, repair, replacement of components, technical assistance or another suitable resolution determined by Navsukh, subject to applicable law.
5. Non-Defective Products
Products that are functioning properly and do not have an established manufacturing defect are not ordinarily eligible for return solely due to a change of mind, preference or cosmetic dissatisfaction after delivery, subject to rights available under applicable law.
6. Exclusions
Warranty/return-related claims do not ordinarily cover damage or defects resulting from:
- Accident, misuse, negligence or improper handling
- Failure to follow operating instructions
- Liquid ingress or foreign particle contamination
- Irregular electrical supply
- Fire, flood, lightning, pest infestation or other external causes
- Normal wear and tear or cosmetic deterioration
- Unauthorized installation, modification, alteration, dismantling or repair
- Use of non-approved components or accessories
- Defaced, altered or illegible serial numbers
- Unauthorized external wiring or ancillary attachments
- Customized or special-order products where specifically excluded at the time of sale
- Physical damage, breakage, cracking, chipping or deformation
- Consumable, wearable or periodically replaceable components, as applicable
7. Third-Party Marketplace Purchases
For products purchased through third-party marketplaces such as Amazon, Flipkart, authorized dealers, distributors or other channel partners, cancellation, return and refund matters shall be governed by the respective platform or seller’s applicable policies.
Manufacturer warranty obligations remain subject to Navsukh’s applicable warranty terms.
8. Transportation and Logistics
Where inspection, collection, delivery, transportation, shipment or service dispatch is required, associated transportation, courier, packaging, travel or other logistics costs may be borne by the customer unless otherwise expressly agreed by Navsukh in writing or required under applicable law.
9. How to Raise a Return/Warranty Request
Customers may contact Navsukh with:
- Order/invoice or other valid proof of purchase
- Product serial number
- Description of the issue
- Photographs/videos of the product or affected component
- Any other information reasonably required for technical assessment
Email: support@navsukhaataexpert.com
Phone: 8949299514
Navsukh may determine the appropriate resolution after reviewing the issue and completing any required technical verification.
10. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude or restrict any rights available to consumers under applicable Indian laws and consumer protection legislation.